ZeroPoint Publishing
Returns & Refunds
Retailer purchases & digital editions
Updated October 7, 2026. For purchases from Amazon, Apple Books, Kobo, or other independent retailers, use that retailer’s support and refund process. For ZeroPoint EPUB purchases through our Payhip checkout, contact info@ZeroPointPublishing.com about download problems, duplicate purchases, or an incorrect or corrupt file. We will help resolve the issue or refund when appropriate.
Paperback returns: 30 days
For paperbacks bought directly from ZeroPoint, request a change-of-mind return within 30 days of delivery. The book must be unused and in resaleable condition. Email info@ZeroPointPublishing.com with your order number for return instructions before sending it. You pay return postage. After receiving and checking the book, we refund the book price; original shipping is excluded unless legally required. Do not send returns to Bookvault.
Order problems, cancellations & refunds
Damaged, defective, or incorrect books: email your order number and photos of the book and packaging promptly, ideally within 30 days of delivery. We will arrange a replacement or refund at no additional cost. This reporting window does not limit statutory rights.
Late or missing orders: contact ZeroPoint first. We will investigate tracking and fulfillment and arrange an appropriate resolution.
Cancellations: contact us immediately. We will cancel and refund if production has not begun. Once printing starts, cancellation may no longer be possible, subject to applicable rights.
Approved refunds are processed to the original payment method within five business days. Your payment provider may take additional time to display the credit. Nothing in this policy limits your rights under applicable consumer law.